Everything is shipped from the Netherlands.

Orders are shipped between 1-5 business days. Please keep in mind that I run my small business by one person. Thank you for your patience!

All orders are shipped with a tracking number, this is included in your e-mail.

• Netherlands: 1-2 business days
• Europe: 1-7 business days
• International: 2-8 weeks

Please note that these are just estimates, and vary depending on your country’s custom handling and postal services.
Upon purchasing from this shop, you agree to these possible delivery times.

If your order hasn’t been delivered within 8 weeks, please contact me at [email protected] with your order number.
I’m not responsible for orders getting lost/returned due to wrong addresses. I keep photos of all orders as proof of shipment.

I’m so sorry for the inconvenience. Please send a picture of the damaged goods and I will either replace or refund them for you.

If you got the wrong item or things are missing, you will get a replacement.
Please mail your name, order number, address and pictures within 14 days and I will do my best to solve the issue.

• Damaged or incorrect items: If your items arrives damaged or incorrect, please contact me at [email protected] within 14 days of receiving your order, with pictures of the damage. I will send you a replacement free of charge.
• Change of mind: Due to the nature of my products, I do not offer refunds for change of mind. However, I will try to resolve any issue with your purchase, such as sending a replacement if the item is damaged.
• Cancelling your order: You can cancel your order at any time as long as it has not yet been shipped out. Once it has shipped out, I do not accept any returns/refunds unless the item has been damaged in transit and you don’t want a replacement. 
• Return shipping: I generally don’t require you to return an item. If a return is necessary, you will be responsible for the return shipping cost, and I recommend using a trackable shipping service. Additionally, the product must be unused and in the same condition as when you received it, and be in its original packaging.
• Undeliverables: Orders that are returned due to undeliverable addresses must be paid a shipping fee to be shipped out again, or I can keep the items and you’ll receive a partial refund (full refund for items but not any shipping costs).

International customers are responsible for any custom fees that might occur upon receiving their order. Please check your country’s custom handling fees before ordering.